At Gulnahar, we want you to love what you receive. Since our products are handcrafted and produced in limited batches, we currently offer exchange only — we do not offer cash refunds.
1. Eligibility for Exchange
| Issue | Timeframe to Report | Condition |
|---|---|---|
| Wrong item, wrong size, torn fabric, missing tag, or visible manufacturing defect at delivery | Within 24–48 hours of delivery | Product must be unused, unwashed, with original tag intact |
| Color fading or bleeding despite following our care instructions | Within 7 days of the first wash | Product must be unused otherwise, with photo/video evidence of the issue |
2. Not Covered
- Damage caused by improper washing (hot water, bleach, machine wash, or ignoring care label instructions)
- Normal wear and tear
- Change of mind after the product has been used or washed
- Products without original tags or in visibly used condition
3. How to Request an Exchange
- Contact us at 01787810175 or gulnaharshop@gmail.com within the applicable timeframe above
- Share your order number, clear photos/videos of the issue, and a brief description
- Our team will review and confirm the exchange process, including pickup or return instructions
4. Exchange Process Once your return item is received and inspected, we will process the exchange for the same item (in the correct size/undamaged) or store credit toward another product, subject to availability. Exchange requests are generally processed within 5–7 business days of receiving the returned item.
5. Note on Photos/Unboxing Videos We strongly recommend recording an unboxing video when receiving your order. This helps us process any exchange requests faster and more smoothly.
6. Contact For any exchange-related queries: gulnaharshop@gmail.com | 01787810175